Welcome to RemoteHotelier!
In the next 4 minutes, you’ll see how a tiny glitch can slow check-ins worldwide, a new marketplace for independent hotels to hire top talent and how hotel bookings are evolving. Let’s get started!
In today’s newsletter:
⚠️ A small glitch causes chaos in hospitality
🧑💼 Hotel consulting on demand
🧠 Sabre reimagines travel search
🏨 + 5 deals & updates
💼 + 4 new jobs in hotel tech
🗞️ + 3 hotel tech extra news
#1 A small glitch causes chaos in hospitality.
A failure in the AWS network monitoring system disrupted airlines, hotels and OTAs, showing the hospitality sector’s reliance on Amazon’s cloud infrastructure for business operations.
Several large travel companies (Hilton, Hyatt, Expedia, etc.) faced operational delays because their core platforms use AWS services.
AWS powers not just data storage, but also analytics and AI for travel firms business functions.
This outage reveals a need for stronger contingency plans in cloud based travel companies.
The incident highlights operational risks and cybersecurity needs during the industry's ongoing digital transformation.
Why this matters: Incidents like these are a good reminder of how fragile digital operations can be when everything depends on the same source.
#2 Hotel consulting on demand.
HotelMinder launches a new platform to connect small hotels with hospitality experts in different areas. This service allows flexible and tailored support historically reserved for bigger hotel chains.
Lobby, the name of this new network, only charges commission if a hotel successfully hires an expert.
Experts can help with projects like system audits, revenue strategies, or boosting guest satisfaction.
The platform supports short-term consulting rather than lengthy contracts.
This model may help shift the hotel industry toward more accessible and flexible consultancy options.
Why this matters: This is a smart way for hotels to bring in specialized professionals when needed instead of committing to contracts. Platforms like this help make consulting more approachable, since experts only earn when hotels see value. Something already very common in other industries.
#3 Sabre reimagines travel search.
Sabre releases a whitepaper predicting agentic AI and conversational commerce will change how customers engage and book with travel companies.
The report frames conversational commerce as not just another sales channel, but a paradigm shift for the travel industry. Similar in magnitude to how social commerce changed retail.
More than half of users using agentic AI reportedly discover options they wouldn’t have found otherwise.
According to them, the shift is positioned as beneficial both for guests (easier, more personalized and faster journey planning) and suppliers (better conversion and lower servicing costs).
Why this matters: Hotels with clean and structured data will have a real advantage, because that’s what these AI systems rely on to recommend properties. Also, there is a huge difference between being searchable and suggested, and that’s probably where the fight will be.
THE RESOURCE HUB
📍 Next Event: Independent Hotel Show Munich (29–30 October 2025).
📅 2025/2026 hotel tech event calendar.
💼 Hotel tech companies offering remote jobs.
💻 Cloud PMS comparison spreadsheet.
🏨 DEALS & UPDATES
Canary Technologies launches a new sales and catering tool that streamlines payment collection to help hotels close deals faster.
IDeaS partners with Red Sea Global to bring its RMS to Saudi luxury resorts.
Expedia and IHG highlighted their plans to use AI for conversational travel tools, focusing on personalization and improved data management to transform hospitality.
Castle Resorts & Hotels selects Stayntouch to roll out its cloud PMS across its 19 properties.
LivAway Suites rolls out Virdee’s mobile check-in platform in nine hotels, with plans for seven more.
💼 HOTEL TECH JOB BOARD
Senior Manager, Technical Support | Remote (based in UK or Spain) | Duetto.
Marketing Operations Manager | Remote (based in Belgium) | Lighthouse.
Mid-Market Senior Account Executive | Remote (based in Chicago or Seattle) | Mews.
🗞️ HOTEL TECH EXTRAS
Expedia Group releases a new report predicting 2026 travel will focus on sustainability, sports experiences, unique stays and nature trips.
OpenAI launches ChatGPT Atlas browser for macOS (for now), with features like agent mode and browser memories, expecting to compete with major browsers.
Hostelworld acquires OccasionGenius to expand its tech offering event discovery features for social travelers.
HotelPORT secures $1.5 million to support its expansion into automation and guest engagement, enhancing hospitality operations without diluting ownership.
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See you next week!
Jose