🛎️ Apaleo’s latest AI agent play and a warning on cloud adoption

Welcome to RemoteHotelier!

Today we’re exploring what would happen if hotel staff could design guest services workflows with AI, without writing a single line of code.

Apaleo thinks it’s possible, and it could change how hotels use tech.

On top of that, we’ll see how a hotel added a simple tool that increased F&B revenue by 16% in just three months without a complex rollout or big budgets. Let’s get started!

In today’s newsletter:

⚡ Apaleo’s bold new play

☁️ Cloud gains are real, but adoption is low

📱 QR codes add 16% more F&B revenue

💼 + 3 new jobs in hotel tech

🏨 + 5 deals & updates

🗞️ + 4 hotel tech extra news

#1 Apaleo’s bold new play.

Apaleo becomes the first PMS to launch a model designed for AI agents with its new MCP Server.

• This shift makes it simpler for non-technical hotel staff to design and personalize guest services using AI.

• The platform targets large multi-property brands and tech companies serving hospitality chains.

• The company claims that the MCP Server lowers costs, reduces complexity, and speeds up tech deployments for hotels.

• This technology eliminates the need for custom coding with each vendor or system.

• Apaleo’s Agent Hub marketplace helps hotel teams easily access and deploy AI solutions for daily operations.

Why this matters: If hotel teams can build their own workflows it could speed up how fast hotel groups adopt AI. Chains can share templates across properties, because they own the outcomes and can tweak fast. By lowering complexity, Apaleo is also making AI less of an IT project and more of an operations tool.

#2 Cloud gains are real, but adoption is low.

According to Starfleet Research, 82% of hoteliers using integrated cloud systems report better workforce efficiency, yet only 24% have fully adopted such technology.

• Hotels with dynamic pricing and intelligent booking engines outperform competitors by up to 16% in RevPAR.

• Unified cloud platforms lead to a 20-30% drop in operational inefficiencies for hotels.

• Only 34% of hotels manage guest data centrally, which limits personalization at scale.

• Only 15% of hotels use labor tools, showing large room for technology integration.

Why this matters: The gap is still open. Hotels that stay behind risk getting locked out of future distribution and personalization.

#3 QR codes add 16% more F&B revenue.

The Ned London hotel increased F&B revenue by 16% in three months after adding a mobile ordering solution, improving both guest experiences and operational efficiency.

• Guests now order food and drinks by scanning QR codes in their rooms.

• The app shows detailed menu information, including allergen details and real-time updates such as discounts or seasonal offers.

• These platforms also enable upselling opportunities during the ordering process, encouraging guests to add extras or premium items.

• Staff benefit from streamlined workflows and fewer phone orders, reducing their workload.

• Order wait times decreased by up to ten minutes.

Why this matters: This shows how incremental tech can beat fancy projects. A simple QR code rollout brought real returns fast. Mobile ordering gives hotels a new upselling channel that doesn’t feel pushy, since guests choose at their own pace. The win is not just revenue, it’s also staff relief.

THE RESOURCE HUB

• 📍 Next Event: Hospitality Tech Expo (30 Sept–1 Oct 2025).

• 📅 2025/2026 hotel tech event calendar.

• 💼 Hotel tech companies offering remote jobs.

• 💲 RMS comparison spreadsheet.

• 💻 Cloud PMS comparison spreadsheet.

🏨 DEALS & UPDATES

• Busy week for Shiji: New Hotel Collection is rolling out Shiji’s PMS across its boutique properties, and GenoHotels is upgrading to Daylight to deliver more personalized guest service and streamline event management at its hotels.

• Ash Hotels chooses Mews PMS to improve efficiency and unite operations at its historic properties.

• Proper Hospitality partners with Canary Technologies to digitize guest services.

• Radisson Hotel Group launches CellPoint to standardize payments in over 1,580 hotels and enable future digital payment features globally.

• The Pacific Asia Travel Association (PATA) partners with Adara to provide smart data and regional expertise, helping APAC tourism leaders promote sustainable growth and enhance visitor experiences.

💼 HOTEL TECH JOB BOARD

1. Account Executive | Remote (based in United Kingdom) | Mews.

2. Client Account Executive | Remote (based in United Kingdom) | Mews.

3. Customer Education Manager | Remote (based in Germany) | Apaleo.

🗞️ HOTEL TECH EXTRAS

• Cloudbeds launches its Signals AI Foundation Model, boosting hotel booking forecasts to 95% accuracy.

• Lighthouse launches Smart Distribution, an AI tool that automates pricing and channel management for independent hotels, improving profits, reducing commissions, and simplifying operations for 85,000 properties globally.

• Expedia is expanding access to Vrbo vacation rentals by opening them to its B2B partner network while also upgrading the platform with AI tools, stricter quality standards, and new payment options.

• A Phocuswright study found 68% of people are open to paying for an AI assistant that helps answer questions or solve issues during a trip, such as where to stay.

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See you next week!
Jose