Welcome to RemoteHotelier #74!
In today’s newsletter:
⚠️ Maybe Tripadvisor launched its AI summaries a bit too soon
📈 Wyndham says AI bookings beat phone rates by 15%
🛡️ A simple checklist to stop your own AI from lying to guests
🤝 + 3 new partnerships
🆕 + 4 new product updates
💼 + 4 new jobs in hotel tech
⚠️ Maybe Tripadvisor launched its AI summaries a bit too soon
Tripadvisor's new AI review summaries might be overselling hotels with real safety issues.
The article mentions a hotel where the AI summary labels a hotel as "spotless" with rooms that earn "rave reviews", while the actual guest reviews throw 102 mentions of food poisoning, among other things.
Tripadvisor's chatbot, Ollie, told one user food poisoning there was "quite unlikely". At another property, guests reported repeated sexual harassment from staff. The AI summary called it "lapses in service noted by a few". Google's AI overview for the same hotels actually surfaced the risk.
This is exactly why "AI-generated" and "AI-verified" are not the same thing. Tripadvisor says its summaries pull from real reviews and aren't meant to replace them.
And it’s also a good reminder to not launch an unpolished product ahead of time.
📈 Wyndham says AI bookings beat phone rates by 15%
Wyndham says more than 5,000 of its hotels now use its AI guest engagement platform, with a premium voice concierge live at roughly 1,500 properties.
Wyndham Connect has handled more than 40 million guest messages and now processes about 260,000 interactions a day.
Highly engaged franchisees have generated $100,000 or more in extra revenue from AI-driven upsells like early check-in and late checkout.
A company survey found 73% of hotel owners want to do more with AI but feel unsure where to start, citing privacy, cost and integration as the main barriers.
Scaling anything across 8,400 properties is hard enough on its own. Doing it with a technology this new is a different kind of hard.
Wyndham didn't get here overnight, they spent years rebuilding their tech stack and moving to the cloud before layering AI on top.
Send quotes instantly. Collect payments automatically.
38% percent of reps take more than a day to send a finalized quote after a deal is done. That's a full day where revenue is left on the table.
Revenue Hub closes that gap.
Quotes get drafted in real time while your rep is still on the call. They go out in minutes. Invoices get sent and payments get collected automatically. And it all connects directly to your pipeline so nothing falls through after the close.
RESOURCES
📍 Next Event: Skift Global Forum (22–24 September).
📅 See the full hotel tech event calendar.
💼 Check which hotel tech companies offer remote jobs.
💻 Get your PMS comparison spreadsheet.
💸 Get your RMS comparison spreadsheet.
🛡️ A simple checklist to stop your own AI from lying to guests
And speaking of AI mistakes, you don’t want AI chatbots giving false information about your property (aka hallucinations).
I came across this practical guide on preventing AI hallucinations about your own hotel. The core idea is simple: any AI that speaks about your property needs to pull the data from one clean and structured source of truth instead of guessing from scattered web content.
The more authoritative the source looks, the more AI systems lean on it. So, if “Hotel Valencia’s” data is structured in “hotelvalencia.com”, the AI will prioritize this data.
However, if the website doesn’t contain data or the AI can’t read it then it’ll look somewhere else.
While it's a few months old, the fundamentals still hold, especially if you're only just starting to think about where AI touches your guest facing content.
PARTNERSHIPS
🤝 Entravel Group raises $7.5 million: to expand its white-label travel infrastructure, giving fintech and travel brands access to hotel inventory without building their own connections. [Link]
The Denmark-based startup pitch is basically giving AI agents reliable access to bookable hotel inventory
🤝 CAMO Hospitality raises $4 million: to expand its hotel room delivery platform into more US markets. [Link]
According to the article, guests already spend an estimated $5 billion a year on delivery to hotel rooms, and most hotels never see a cut of it.
🤝 Al Khoory Hotels picks Shiji for its UAE portfolio: the group will run Shiji's Daylight PMS, Infrasys POS, and Reviewpro Reputation across its properties. [Link]
It's an almost full stack move for seven properties at once. Can’t say I’m envious of the people managing that migration.
PRODUCT UPDATES
🆕 Buy That Hotel launches a glamping ROI calculator: the tool estimates how many cabins a property could add and what kind of return they might generate. [Link]
A great example of how to turn a recurring consulting question into a useful tool instead of a marketing funnel.
🆕 Fliggy rolls out an upgraded agentic AI assistant: built on Alibaba's Qwen model, it can now book, change, and manage full trips instead of just recommending them. [Link]
Fliggy says task completion time dropped by nearly 10%.
🆕 MENU TIGER launches a cloud POS system: it handles orders, payments, menus, inventory, and staff in one dashboard, with a six-month free trial. [Link]
🆕 Bilt opens its travel advisor platform: Bilt OS for Hospitality gives advisors a trip and itinerary builder, commission tracking and an AI concierge, plus a self-booking option for their clients. [Link]
Will they be able to pull corporate and luxury bookings away from traditional GDS tools?
MARKET PULSE
Company | 7 Day % |
Amadeus | -2.7% |
Sabre | +2.4% |
Agilysys | +8.7% |
Airbnb | +3.5% |
Booking Holdings | +0.3% |
Expedia | +0.2% |
IHG | -0.2% |
Hilton | +3.8% |
Marriott | +1.5% |
📈 AGYS (Agilysys), +8.7%: Agilysys reported record revenue back on July 27 ($87.7M, 18th straight record quarter, subscription growth up 26%), and the analyst upgrades kept rolling in the days after the Marriott PMS rollout, which has now hit more than 2,000 hotels. [Source]
📉 AMS.MC (Amadeus IT Group), -2.7%: Amadeus published H1 2026 results on July 31, dropping its global air traffic growth assumption from 4.5% down to 2%, in line with revised IATA numbers. Air Distribution bookings, their biggest segment, fell 3.7% in H1 with a sharp deceleration starting in March. The reason is the Middle East conflict knocking out air traffic. [Source]
JOB BOARD
💼 Senior Account Executive | Remote (based in United States) | Mews.
💼 Senior Product Manager, Hotel Profitability | Remote (based in United States) | Duetto.
💼 Sales Development Representative (English Speaking) | Remote (based in Spain) | Canary Technologies.
💼 Senior GTM Strategist | Remote (based in United States) | Lighthouse.
That’s all for today, thank you for reading. If this was helpful, share it with someone who'd find it useful too:
See you next week!
Jose