EDITION #63
Welcome to RemoteHotelier!
In today’s newsletter:
🤖 Guesty presents its new agentic PMS
💬 Cloudbeds launches a new conversational AI tool
⏳ Accor starts its CEO transition two years early
🗺️ The tourism KPI that matters more than arrivals
🪪 Hotels in Spain go live with digital ID
🚀 + 8 new product updates
🤖 Guesty presents its new agentic PMS
Guesty announces Agent Hub, and in my opinion, this is the most concrete example I've ever seen of what agentic AI inside a PMS actually looks like in practice.
The video is quite impressive, and just in a few seconds it does a great job of explaining what it can do.
💬 Cloudbeds launches a new conversational AI tool
Cloudbeds launches Ask Signals, a conversational AI interface that lets hotel teams ask questions about operations, guests, and revenue in plain language.
Ask Signals is built on Cloudbeds unified data layer that connects reservations, revenue, channels, payments, guests, and marketing in one environment.
Instead of pulling reports manually, teams get synthesized insights in seconds covering booking pace, channel mix, ADR, and guest preferences.
The system can surface guest context like the reason for a visit or spending history, helping staff personalize stays before arrival.
The feature is in early pilot and open for signups.
Cloudbeds pushes forward on what's becoming the biggest differentiator in hotel tech: connected data. Most AI features in this industry (sadly) sit on top of fragmented systems, which means they only see part of the picture.
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⏳ Accor starts its CEO transition two years early
Accor CEO Sébastien Bazin announced his current term, ending in 2028, will be his last, after shareholders ruthlessly pushed back politely declined his pay package.
Bazin has led Accor since 2013, and confirmed the board is now actively searching for his successor.
More than 40% of shareholders voted against his compensation package at the annual general meeting.
Bazin said he may leave before 2028 if the board finds the right candidate sooner.
The succession process at a group like Accor takes years, and whoever gets the job will inherit a company that's navigating distribution pressure, labor issues, and technological decisions under permanent scrutiny.
Bazin has been there for over a decade, which is a long run for a company this size in an industry that's changing this fast.
🗺️ The tourism KPI that matters more than arrivals
Source: Malte Karstan’s LinkedIn
I came across this post with the map above which tells a completely different story about where tourism actually generates economic impact.
There’s an ongoing debate (especially in the South of Europe, and probably in more parts of the world) that keeps coming back to the same conclusion: high-volume tourism looks great on paper until you look at profit per visitor, pressure on infrastructure, and what locals think about it.
🪪 Hotels in Spain go live with digital ID
Hotels in Spain are legally required (finally) to accept the digital ID as a valid form of identification. It's one of the first real tests of digital identity in hospitality at scale, and the results are very expected.
The next logical step (at least for me) is to remove the mandatory police report and finally let hotels welcome guests as they please.
This legal requirement is inherited from the 80s, it made sense back then, but not anymore if you ask me. You wouldn’t believe how much trouble it creates for digital solutions around the check-in.
By the way, Spain's regulators are also issuing a €14.4M fine against Amadeus for improperly using passenger booking data to profile travelers.
PRODUCT UPDATES
💰 Perk secures $300M in credit facility: the corporate travel and spend platform will use the funds for product, technology, and AI investment.
The company reported 48% revenue growth in 2025 and crossed $300M in annualized revenue.
💰 Pricepoint closes $6.6M seed round: the revenue management platform for hotels, hostels, and short-term rentals will use the funding to strengthen its AI infrastructure and expand integrations.
🆕 Oditly joins HotelMinder as an Essential Tech Partner: the platform replaces paper checklists with mobile audits and uses AI photo verification to confirm execution against brand standards, with automatic corrective action triggers for any deviations.
🆕 Hilton announces Undergraduate by Hilton: a new midscale brand designed for college towns, targeting students, families, and business travelers. The brand has a long-term target of 400–500 hotels, with the first property expected to open in 2027.
🔌 RoomPriceGenie integrates with Booking Experts: the leading platform for holiday parks and resorts across Europe. The integration brings dynamic pricing to the recreation sector.
🔌 Stayntouch adds ampliphi RMS to its partner ecosystem: the integration connects smart revenue management directly to the PMS to automate pricing decisions.
🔌 Marriott International partners with ResortPass: to expand day-access spa and wellness experiences at select properties. Guests can access amenities without an overnight stay, giving hotels a way to generate revenue from existing facilities outside of traditional room bookings.
🔌 Shiji Daylight PMS partners with Omniboost: to expand connectivity across POS and accounting platforms to unify operational data and reduce manual reconciliation between systems.
RESOURCES
📍 Next Event: Hotec Operations (8–10 June).
📅 See the full hotel tech event calendar.
💼 Check which hotel tech companies offer remote jobs.
💻 Get your PMS comparison spreadsheet.
That’s all for today, thank you for reading. If this was helpful, share it with someone who'd find it useful too:
See you next week!
Jose